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Helpdesk & Support

SuccessFactors Helpdesk & Support

Based on 12 years experience from more than 650 SuccessFactors implementations, we offer a unique insight in our dedicated SuccessFactors Support Service. More than 60 customers have already chosen to leverage our flexible support models to secure direct access to technical SuccessFactors expertise when needed.

We support your key super-users with certified and experienced consultants to help you:

  • Prepare next year performance, development and compensation cycles

  • Analyse and resolve critical operational support issues

  • Manage the dialogue with SuccessFactors support and engineering teams

  • Consult on and implement newly released functionalities

  • Perform service review on your current configurations and integrations


We offer a unique combination of expertise and service including:

  • Dedicated 3 level Successfactors support operated from Copenhagen

  • Operated by certified SuccessFactors consultants

  • Access to dedicated teams in all areas of the SuccessFactors suite

  • Fully operated support ticketing system with overview of all open cases


Our flexible support models includes a range of options including:

  • Fully flexibility: No commitment or fixed fee – pay pr. use support

  • Dedicated support: Weekly status meetings with dedicated support manager – fixed fee

  • Release guidance: Introduction to new releases – fixed fee

Already have a support agreement with us?

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How to get started?

GP Strategies SuccessFactors EMEA Practice has completed more than 650 SAP SuccessFactors projects in more than 80 countries worldwide during the last 15 years. We are covering all major industries and we provide continued operational support and maintenance for more than 75 companies. We are a SAP Gold partner, and we have been awarded SAP Recognized Expertise in all SAP SuccessFactors areas. Together with our customers we have won 11 Quality Awards in three years. Contact us for expert guidance on Helpdesk & Support.