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Managing the Human Experience

In the ever-changing workplace, the HR department is facing a new challenge: the rise of the human experience. As a natural effect of living in a consumer society, employees today are demanding more of the workplace. They expect a higher degree of flexibility, better tools, and a sense of purpose with their work.

Companies today are striving to meet the sophisticated demand from customers. Consumers today have a high sense of brand awareness. The values behind brands are important to them and they demand transparency, but they also want authentic experiences. This is becoming a factor in the HR field as well. Human Experience Management (HXM), the new trend in HR, is based on customer experience management, a term we know from the marketing field. Experience Management uses design thinking strategies to create an optimised work culture, environment, and HR.
According to the Deloitte report Global Human Capital Trends, the most important task for HR managers today is to facilitate good experiences for employees instead of managing talent the traditional way.

What are the drivers behind this change?

A couple of factors are influencing this development in the HR space according to Global Human Capital Trends. First, the workforce demographic has changed. Employees have become much older and younger as well as more diverse. More than half of the workforce is made up of millennials who have high demands of the workplace. The millennials want purposeful work experiences, constant development opportunities, and career progression at a fast pace. Simultaneously, the baby boomer generation is working into their 70s and 80s and are being challenged to adapt to new roles, often as subordinates to the much younger millennials. Also, digital technology is rapidly changing the workplace and the way work is done.

How to Create Valuable Experience for Employees

So, what is perceived by employees as good experience in the workplace? Is it a cafeteria that is open late? PlayStation and Friday events at the office? Yes, these things are important for employees. But there is something else we need to discuss also, namely the gap between what employers might think employees want/need and what they actually want/need. In order to increase productivity, companies need to ensure that employees feel a sense of value, are motivated to learn, and enjoy a healthy work-life balance. The companies with the most successes in creating a valuable employee experience try to predict issues before they ever happen. The following section explains how you can achieve this within your own organisation.

Experience Management With Qualtrics

Human Experience management (HXM) is the process of monitoring every interaction, every person’s experience, within a company in order to spot opportunities for improvement. It’s time to stop talking about Human Capital Management and start focusing on Human Experience Management.
This where GP Strategies and Qualtrics come in. Qualtrics’ HR-related modules are integrated with SAP SuccessFactors and empower HR leaders and practitioners to improve employee experiences. As an SAP gold partner, GP Strategies is uniquely positioned to provide consultancy and guidance for clients that want to integrate SAP Qualtrics into their existing SuccessFactors landscape to create the best employee experience for their organisation.

GP Strategies understands the crucial intersection of people, processes, and systems. We specialise in helping our clients attract, retain, develop, and manage employees by implementing talent management solutions that enable more effective business execution. Today, with more than 800 customer engagements and 15 years of partnership, we are the most experienced SuccessFactors partner in EMEA. GP Strategies is leading the path when it comes to helping organisations achieve data-driven HR strategies for future growth.

Together with Qualtrics, GP Strategies can help you achieve:

• Real-time, actionable insights on your employees’ experiences, from hire to retire
• Accurate and real-time data about your employees and how to better manage and improve experiences
• Intelligent and real-time analytics across the organisation
• Dedicated support for technology and business processes

Your people will always be your most important asset and the fundamental driver of your organisation’s success. Give them the best platform to learn, develop, and grow with high-quality technology solutions to feed your human-run business.

How to Get Started

GP Strategies has completed more than 800 SAP SuccessFactors projects in more than 80 countries worldwide during the last 15 years. We cover all major industries, and we provide continued operational support and maintenance for more than 80 companies. We are a Qualtrics partner and an SAP gold partner, and we have been awarded SAP Recognized Expertise in all SAP SuccessFactors areas. Together with our customers, we have won 13 Quality Awards in 4 years. Contact us for expert guidance on Experience Management in SuccessFactors and Qualtrics.