What is unique about HR in the consumer goods industry?
The short answer is the need for an adaptable workforce. Digitalisation has empowered customers, increased the pace of change, and opened up new business models for consumer goods companies. With more data than ever before – summarising which customers are buying what products using which channels you can offer customers personalised interactions and deliver the right product, service, or outcome to a market of one. At the same time, consumer preferences and demands are more volatile than ever, often changing with the drop of a tweet, disrupting carefully built strategies. Consumer products companies must consistently analyse past customer behaviour, predict future behaviour, and monitor present behaviour to anticipate changing demand. Success depends on creating an agile work environment that allows you to respond quickly and thoughtfully to these changes.
Invest in Your Workers
Your company’s agility depends on workforce ability. After all, it’s people that deliver business results. How adaptable is your workforce? Can you reskill and up-skill existing workers? Can you attract and retain new workers with the right skills in hard-to-fill roles? Are you able to holistically manage your entire worker base – including full-time, part-time, and contingent workers? Can you understand the impact of change on your workforce? Do you have insight into the attitudes and emotions of your total talent pool? Leading consumer products companies are investing in their workers. These companies want to leverage new technologies to create a seamless and modern recruiting experience, providing workers with meaningful onboarding and continuous learning. They also need to provide a complete view of the workforce and the impact it has on business goals. They are monitoring and shaping the employee experience to create a culture of innovation and adaptability. SAP SuccessFactors solutions provide the platform, people, and expertise intelligent enterprises need to support the modern and fast-changing consumer products workforce.
Great Employee Experience Leads to Great Customer Experience
Unlike employee engagement, which is an outcome, EX is a complete, 360 degrees view of a person’s life at work. Basically, good EX leads to engagement and a bad EX leads to disengagement.
The bottom-up EX solutions from Qualtrics gather employee experience data throughout the entire employee lifecycle, surface predictive and personal insights based on employee feedback, and empower HR leaders and managers to act on those insights quickly – all designed to improve the employee experience. Qualtrics HR related modules are integrated with SAP SuccessFactors and empower HR leaders and practitioners to improve employee experiences. If this sounds familiar to customer experience (CX), it’s because it should. In recent years, CX has been prioritised in every corner of our business, from how we build our products to how we market to end-users to how we measure our success. As Dr. Tracy Maylett, co-author of The Employee Experience, states, “The customer experience is a direct result of the engagement and the behaviours of your employees.” Source: Forbes.
Drive Growth With an Agile Work Culture
• Upskill and re-skill your workers with LMS & Litmos
• Attract and retain top talent in hard-to-fill roles with top of class Recruiting and Onboarding
• Optimise your shift planning with Workforce Software or UKG Advanced Workforce Planning
• Develop top talent with the app for creating custom Development Journeys in SuccessFactors, GP Frode.
About GP Strategies
GP Strategies SuccessFactors Practice has completed more than 1000 SAP SuccessFactors projects in more than 100 countries worldwide throughout the past 18 years. Our 225 consultants are covering all major industries and provide continued operational support and maintenance for more than 125 companies. We are an SAP Gold Partner, and we have been awarded SAP Recognized Expertise in all SAP SuccessFactors areas. Entering the SAP Hall of Fame, we received the Partner Excellence Award in 2020 and 2021. Working together with our customers, we have won 13 Quality Awards in four years. Contact us if you need guidance on how to get the most out of your SuccessFactors solution.