A global cloud based helpdesk
At GP Strategies we are committed to bringing high impact value to our customers, and deliver high quality services. Therefore, we are proud to announce that by mid-year 2018, our global SuccessFactors support had grown 48% year over year on solved cases. We helped more than 60 global customers leveraging our support services, a service that now follows the sun as we are covering Americas, EMEA and Asia, operating as one, global cloud based helpdesk.
97,4% customer satisfaction
Our customer satisfaction remained industry high with 97,4% overall average for the first 8 months of 2018, solving 39% more cases than the previous year. We extended our offerings with application management services and augmented teams for our larger customers. And more than 40 of our customers now takes advantage of our new support packages including standard, silver, gold and platinum support.
At GP strategies we are constantly working to provide better service for our customers. We strive towards keeping a high level of service and satisfaction and we will continue to invest in this in the year to come. So to all of our support customers:
Thank you for trusting us as your dedicated SuccessFactors support partner!
Please contact us if you want to learn more about our support services and how we can help your company.
About GP Strategies
GP Strategies SuccessFactors EMEA Practice has completed more than 900 SAP SuccessFactors projects in more than 80 countries worldwide during the last 17 years. We are covering all major industries and we provide continued operational support and maintenance for more than 90 companies. We are an SAP Gold Partner, and we have been awarded SAP Recognized Expertise in all SAP SuccessFactors areas. Together with our customers, we have won 13 Quality Awards in four years. Contact us if you need guidance on how to get the most out of your SuccessFactors solution.
Mikkel B. Krogsdal-Wogensen
Managing Director EMEA