Help Desk Case Tips

The following tips will help the support consultant analyse your reported issue as fast as possible.

• Describe the steps to recreate issue, step by step guidance

• Include information about the user are you logged in as and what area of the system you are in, e.g. the name of the page.

• Attach screenshots illustrating the problem

• Provide browser & version if possible

This information will help speed up the analysis and resolution of your problem. We know it may seem cumbersome and time consuming for you, but in most cases it is a good investment that will make the resolution faster.