Guide-based Manager Service for SuccessFactors EC: GP Verdandi

The Challenge

Managers complained about poor user experience and high complexity when doing job changes on their direct reports in SuccessFactors. The inability to limit fields based on event reason created confusion on what needed to be updated for a given change. Data quality was low because users made mistakes or forgot to update dependent objects like position.

Our Solution

Verdandi is a wizard that guides managers to a form that only displays relevant fields and information. A decision tree that is based on simple questions guides the manager to the correct form. Complex sync and alignment between objects happen in the background without the managers having to worry about it.

Business Impact

A planned rollback of manager responsibilities in SuccessFactors due to internal complaints is avoided. A simple and sleek form allows any manager to submit changes without supporting job aids to guide them through the change. Ability to enhance the tool with further processes down the road.

About GP Strategies

GP Strategies SuccessFactors Practice has completed more than 1000 SAP SuccessFactors projects in more than 100 countries worldwide throughout the past 18 years. Our 225 consultants are covering all major industries and provide continued operational support and maintenance for more than 125 companies. We are an SAP Gold Partner, and we have been awarded SAP Recognized Expertise in all SAP SuccessFactors areas. Entering the SAP Hall of Fame, we received the Partner Excellence Award in 2020 and 2021. Working together with our customers, we have won 13 Quality Awards in four years.  Contact us if you need guidance on how to get the most out of your SuccessFactors solution.