Case Study: Validated SuccessFactors Learning for a Medical Devices Company

Challenge

A Danish medical devices company, employing about 2,800 white- and blue-collar workers around the world, needed to ensure that all employees comply with the newest version of the Quality HandBooks (QHBs) and Instructions (INS), and participate in other forms of compliance training. Many of the blue-collar workers do not have access to a work computer or other devices, so the challenge was not only managing the compliance training, but also ensuring that all employees receive it.

Solution

For their learning management solution, the company chose the SuccessFactors validated learning management system (vLMS) in cooperation with their existing SuccessFactors Employee Central (EC) implementation. Along with GP Strategies®, they worked to implement and integrated the vLMS with their current environment, creating a seamless and training compliant solution.

Validated learning comes as four different learning environments: Sandbox, Stage, Pre-Production, and Production. Because the company has three EC instances, the fourth learning instance (Sandbox) is currently used as a standalone environment for testing learning setups.

Implementing an LMS requires the creation of learning types needed by the company, and for this organization, the types are as follows:
• Classroom for compliance training
• Classroom for general training
• eLearning
• INS read & understand
• Intranet
• On-the-job-training
• QHB read & understand

Collections, external training, programs, and QuickGuide systems are also present in their environment.

Business Impact

After working with GP Strategies, the company received three vLMSs integrated with their existing EC instances. All compliance training is now housed in one place and integrated with the company’s document handling/versioning system. All learning history from the Lotus Notes and Excel archive was imported into the global LMS, ensuring that information is accurate and readily available. The company now has one global LMS where compliance training is controlled and learning history is maintained, guaranteeing that their employees receive the required training to comply with regulations. This system also makes it easier for administrators when an audit requires a total list of users and their compliance.

Result

• Three validated learning management systems were integrated with existing EC instances
• Compliance training now meets legal requirements
• Previous record-keeping is now automated

About GP Strategies

GP Strategies SuccessFactors EMEA Practice has completed more than 850 SAP SuccessFactors projects in more than 80 countries worldwide during the last 16 years. We are covering all major industries and we provide continued operational support and maintenance for more than 90 companies. We are an SAP Gold partner, and we have been awarded SAP Recognized Expertise in all SAP SuccessFactors areas. Together with our customers, we have won 13 Quality Awards in four years. Contact us for expert guidance on SAP SuccessFactors Validated Learning Solutions.